Frequently Asked Questions

How do I find you?

From North:
Drive on Johns Road. At Sawyers Arms Road roundabout turn right. Take the second left into Logistics Drive. We are down the road to your right.

From South:
Drive on Russley Road, past the airport. At McLeans Island Road turn left. Take the first right into Logistics Drive. We are down the road to your left.

How long before my check in time should I arrive at your premise?
Please allow for a sufficient amount of time prior to the required check-in time of your flight. But rest assured our shuttles run on demand as required.

How far away from the Airport are you?
We are located on 17 – 21 Logistics Drive, behind the Press Building. It takes a few minutes to drive from our premises to the Airport Terminal.

How do I get from your premise to the airport and back again?
Our complimentary shuttles will transfer you to and from the Airport Terminal.

Will you be waiting for me when I get back?
You will need to head towards the International Departure terminal entrance and exit through the double doors. There you can wait where the Super Shuttles and Taxis are for us to collect you.

How do you work out what I will be charged?
Our system automatically calculates your parking charges depending on your length of stay.

How can I pay for your service?
We have cash, EFTPOS and credit card facilities available.

There are 6 of us travelling; do I need to drop them at the terminal first?
No, it is not necessary to take your travel party to the terminal because we can transfer you all. Please advise us of the number of people in your travel party when you make the booking so that we can accommodate you.

Will you allow my pet to travel from your premise to the terminal with me?
Provided the animal is correctly caged, we can transport your animal to the airport. Service animals may be uncaged.

Do you have child safety seats?
We have child safety seats to cater to legal requirements. It is helpful if we are advised of the number and type of seat that will be required at the time of booking.

How can I check in at your premise?
It couldn’t be easier – our friendly staff will take your booking across the counter, so come straight into the office and we’ll sort you out.

What days are you open and what are your hours of operation?
We are open 24 hours a day, 365 days a year.

Do you provide additional services?
Yes, we have a list of services that we provide including a range of vehicle maintenace.

What insurance cover do I have while my vehicle is park on your premises?
The customers’ own insurance policies will normally cover the vehicle while it is parked at Airpark Canterbury, as we do not have insurance to cover customers’ vehicles.

Do we take vehicle keys?
We do not take your keys, unless you have arranged one of the additional services from our website or have physically booked an additional service that requires access to your car.

Do I need to make a booking or can I just turn up?
We encourage customers to book either on our website or by telephone to ensure peace of mind and minimise any delays in transporting you to the airport.


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